Shipping policy

Shipping Policy

At Yool, we work hard to get your order packed, shipped, and on its way as quickly as possible! Here's everything you need to know about our shipping process.

Where We Ship

Yool currently ships to the United States and Canada. Available shipping options and rates vary by destination and are displayed at checkout.

Order Processing

Orders are typically processed and shipped within 1–2 business days after purchase.

Orders are processed Monday through Friday, excluding major U.S. holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may vary during peak shopping periods, promotional events, or other unexpected circumstances. If we are unable to ship your order within the applicable shipping timeframe, we will notify you and provide available options.

Shipping Rates & Delivery Times

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Standard shipping within the United States typically takes 5–8 business days after shipment, in addition to order processing time. Deliveries to Canada may require additional transit time due to customs clearance and other shipping requirements.

Delivery times are estimates, not guaranteed arrival dates, unless expressly stated otherwise. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

Please allow some time for tracking updates to appear after your package has been handed over to the shipping carrier.

Shipping Addresses & Order Changes

Please double-check your shipping address and order details before completing your purchase.

If you need to request an address correction or order cancellation, contact us at support@yoolgoods.com as soon as possible.

We'll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.

Customers are responsible for providing accurate and complete shipping information. Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address provided at checkout.

Delayed, Missing, or Damaged Packages

If your package is delayed, missing, arrives damaged, or is marked as delivered but cannot be located, please contact us at support@yoolgoods.com with your order number and a brief description of the issue.

For damaged deliveries, please notify us within 7 days of delivery and include clear photos of the item and packaging, if available. This reporting period does not limit any rights provided by applicable law.

Our customer support team will review your request and may work with the shipping carrier to investigate the issue. Depending on the circumstances and investigation findings, we'll assist with an appropriate resolution.

While Yool is not responsible for delays caused by shipping carriers or circumstances beyond our control, we remain committed to assisting customers with shipping concerns and honoring applicable consumer protections.

Returns & Refunds

Need to return an item? Please review our Return & Refund Policy for eligibility requirements, return instructions, and refund details.

Questions? We're Here to Help!

For shipping questions or assistance with your order, please contact us at support@yoolgoods.com. Our team will be happy to help.