Refund policy

Return & Refund Policy

At Yool, we want you to love what you ordered! If something isn't quite right, we're here to help. Please review our return and refund guidelines below to ensure a smooth and easy process.

1. Change-of-Mind Returns

You may request a return within 10 days of delivery.

To qualify for a return, your item must be unused, in its original condition and packaging, and include all original accessories and components. An order number or valid proof of purchase is required.

All returns are subject to review and approval based on our return eligibility requirements.

Please note: Original shipping charges are non-refundable for change-of-mind returns.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged or is different from what you ordered, please contact us at support@yoolgoods.com within 7 days of delivery. If you discover a product defect, please contact us promptly.

To help us resolve the issue, please provide your order number, a brief description of the problem, and clear photos of the item and packaging, if available.

Our customer support team will review your request and may ask for additional information to verify the issue. Once confirmed, Yool will arrange an appropriate replacement or refund, depending on the circumstances and product availability.

If a return is required for a confirmed damaged, defective, or incorrect item, Yool will cover the return shipping costs.

Items opened or used to discover a defect remain eligible for review. Damage resulting from misuse, accidental damage after delivery, or normal wear and tear is generally not eligible for a replacement or refund.

3. Sale Items & Final Sale Purchases

Discounted and promotional items are eligible for returns under our standard return policy unless clearly marked "Final Sale" at the time of purchase.

Items marked "Final Sale" are not eligible for change-of-mind returns or refunds.

If a Final Sale item arrives damaged, defective, or incorrect, our customer support team will be happy to review the issue and assist with an appropriate resolution.

4. Gifts & Gift Cards

Gift recipients may exchange eligible items for another product available on the Yool website within 10 days of delivery, subject to product availability and our standard return eligibility requirements.

To request a gift exchange, email support@yoolgoods.com with your order number or proof of purchase, the item you'd like to exchange, and your preferred replacement. Our customer support team will review your request and provide further instructions.

If your replacement item is priced higher, you'll simply need to pay the difference before we process your exchange. For lower-priced items, any remaining balance is non-refundable. Additional shipping charges may apply.

Please note: Gift recipients are not eligible for monetary refunds. Any approved refund will be issued to the original payment method used by the purchaser.

Gift cards are non-returnable and non-refundable.

5. Exchanges

We currently do not offer direct exchanges for different designs or styles on regular purchases.

If you'd like a different item, simply request a return in accordance with our return policy and place a new order for your preferred product.

Eligible gift exchanges are handled separately, as outlined in our Gifts & Gift Cards section.

For damaged, defective, or incorrect items, our customer support team will assist with an appropriate replacement or refund, subject to verification, product availability, and applicable requirements.

6. How to Request a Return

Need to return an item? We're happy to help!

Simply email support@yoolgoods.com with your order number, the item you'd like to return, and a brief reason for the return.

Our customer support team will review your request and, if approved, provide return instructions and the correct shipping address.

Please wait for return authorization before sending any items back. Unauthorized returns may be delayed or declined if they do not meet our return eligibility requirements.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

7. Return Shipping & Fees

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable, and we do not charge any restocking fees.

If Yool provides a prepaid return shipping label, we'll let you know the cost in advance. Once accepted, the label cost will be deducted from your refund.

If you choose to arrange and pay for your own return shipping, no additional return shipping fees will be deducted.

For confirmed damaged, defective, or incorrect items, Yool will cover return shipping costs if a return is required.

8. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements.

We'll notify you by email once your return has been reviewed and approved or declined.

Approved refunds will be issued to the original payment method within 10 business days of receiving the returned item, following inspection and approval, or sooner where required by law.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@yoolgoods.com for assistance.

9. Consumer Rights & Policy Terms

We strive to make every shopping experience with Yool a positive one. Our return and refund policies are designed to be fair, transparent, and consistent for all customers.

All returns, exchanges, and refunds are subject to the terms and eligibility requirements outlined in this policy. Yool reserves the right to review and verify return requests, including requesting reasonable supporting information before approving a return, replacement, or refund.

Nothing in this policy limits or overrides any rights or protections provided under applicable consumer protection laws.